Refund policy

Last updated: October 30, 2026

Thank you for shopping with HURON, sold by Huron Applied Sciences, LLC. If something isn't right with your order, we want to make it right.

Returns

You may return most items within 90 days of delivery for a refund.

To be eligible, an item must be unused, in its original packaging, and in resalable condition. Please include your order number with the return.

How to start a return

  1. Email us at support@huronas.com with your order number and the items you'd like to return.
  2. We'll reply with return instructions and the return address. Please don't send items back without contacting us first; unannounced returns may be delayed.
  3. Pack the items securely. We recommend a trackable shipping method; we can't be responsible for returns lost on the way back to us.

Return shipping

If you are returning an item because you changed your mind or ordered the wrong thing, you pay the cost of return shipping. If we sent you the wrong item, or the item is defective, we'll email you a prepaid UPS return label at no cost to you.

Restocking fee

We do not charge a restocking fee.

Refunds

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days of the return reaching us. Your bank or card issuer may take a few more days to post it.

Original shipping charges are refunded only when the return is due to our error (wrong item, defective item, or damage in transit).

Damaged, defective, or wrong items

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and the packaging. We will send a replacement or issue a refund, and we handle any claim with the carrier ourselves, so you don't have to wait on it.

Lost packages

If tracking shows no movement for 5 business days, or shows delivered but you haven't received it, contact us and we'll work with UPS to locate it, or reship or refund the order.

Exchanges

We don't process direct exchanges. Please return the original item for a refund and place a new order for the item you want.

Questions

Email support@huronas.com.